Allows you to completely outsource your IT Department. It provides a true 24/7 Help Desk, the latest in enterprise-level remote monitoring technology, and experienced engineers on-call.or Call 020 7100 3650
A productive partnership begins with a thorough understanding of our client’s business, their investment in technology, their suppliers, and their plans for the future. Our Account Management team will perform a comprehensive audit. The result of this research will be a reference document, or roadmap, that will lay out the current state of your IT infrastructure and map out the company’s objectives for the coming year. This roadmap is a first draft of a strategic document that will be continuously revised and updated to take into account new technologies and company objectives.
A smooth Help Desk workflow relies on comprehensive Case Management. Skillful routing ensures that cases are assigned to the appropriate technician or engineer for a speedy resolution. From the moment a case is raised, it is automatically tracked with real-time data and analytics, including service and billing summaries. This information is available in real-time through the Control Esc client portal.
Regular on-site visits by an experienced engineer. These visits are useful for doing regular preventive maintenance based on reports from our Remote Monitoring System, for creating a personal link between the client and the Help Desk, and for updating the Account Management team.
As in medicine, IT support is moving from a “break-fix” standard of care to a more sensible preventive care standard. This has been made possible through the development of Real-time Monitoring and Management (RMM) tools like N-Able. The N-Able monitoring platform is at the centre of the Control Esc support system and is what makes it possible to optimise a client’s network environment and deliver state-of-the-art managed support cost-effectively.
Comprehensive reporting is essential to maintaining the highest client service levels. Much of what Control Esc does through proactive interventions and Help Desk activities is delivered remotely and is thus invisible to the client, so regular reports are essential to keeping them informed. Over time, reports represent a timeline that can highlight performance issues that may call for upgrades or new hardware/software strategies.
Control Esc offer a full range of IT project and consultancy services that can be delivered by our solution specialists. These project services include: